Designing Institutions, Companies, Businesses
- Applied System Theory -Axel J. Papendieck
Part 2: Steering
- Part 1
- Part 3
- Part 4
- Part 5
Steering/managing is vital for all production processes. Steering itself is part of the set of operations of the over-all workload. It is processing the backward flow of information.
Steering / controlling is accomplished in two phases:
I Planning the production process - setting the goal data
II Controlling the production process - checking realized data against set data.
I Planning: Devising and setting up the production processes for the products has to be accomplished by dividing the overall workload into separate operations, assigning these operations to workplaces with their tools (true definition of "organizing"), determining the sequence of the operations, the time to be used, the raw material of the product or component (tangible component) /status (service) /format (information) and the processing dates.
II Controlling: The output of the workplaces will be a new product/component. With each accomplished operation information comes along: quality, time consumed, delivery date. The main task of controlling is monitoring, checking this information against planned data and adjusting (controlling). That's steering. Major deviations from the work plan will lead to adjustments. (The controlling information must be separated strictly from information which is a product itself.)